- WHAT HAPPENS WHEN I PLACE AN ORDER?
- HOW LONG WILL IT TAKE TO FABRICATE?
- MAY I CUSTOMIZE A PRODUCT?
- HOW IS THE PRODUCT SHIPPED?
- HOW DO I CHECK MY ORDER STATUS?
- MAY I RETURN A PRODUCT?
- DO YOU OFFER AN INDUSTRY DISCOUNT?
- MAY I REQUEST A FINISH SAMPLE?
- DO YOU HAVE A SHOWROOM?
- ARE LIGHTING FIXTURES UL LISTED?
- WHERE ARE YOUR MATERIALS SOURCED FROM?
- WHAT FORMS OF PAYMENT ARE ACCEPTED?
All BASILE Built products are made to order. We fabricate the items on-site when you place your order. More information about the item’s fabrication and delivery times is available on that product’s page.
BASILE Built products are all built to order. Lead times are 8-12 weeks, depending on product, quantity, and shipping location.
We build to order based on our current shop drawings. Because of this, the products we have listed on our website must be fabricated accordingly.
Any potential changes to a product would need to be reviewed on a case-by-case basis and would include a commensurate adjustment in price. Generally speaking, customizations would add at least 50% to the purchase price.
The method of shipping and its associated cost is determined by you when you check out. Products can be picked up locally for a $100 processing fee or shipped via a freight company. When your order is shipped, your order status will change to “completed,” and you will receive a confirmation email with all of the necessary tracking information.
You can check the status of your order by clicking on “My Account” in the dropdown menu item under “Cart.” There you can view your recent purchases, the status of your order, and your invoice.
Because the products we build are made to order, we require a 50% restocking fee for all returned items. We encourage you to triple-check all of the necessary dimensions to be certain that your BASILE Built purchase fits.
We do not offer to-the-trade or industry discounts at this time. We may offer discounts for products purchased in large quantities. Contact us for more information regarding specific products and the size of your potential order.
We do not have a showroom at this time. However, we encourage you to view the BASILE Built products installed in our BASILE Studio interior design projects.
Underwriters Laboratories listed BASILE Built lighting products are noted as such on the product page.
We use American steel for our hot rolled steel products. Wood is from sustainable sources.
We accept Visa, Mastercard, American Express, Discover, and Diners Card. We use Secure Sockets Layer (SSL) to establish an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private. For more information please see our Privacy Notice.